Installing the Zune... sucked

When it comes to the hardware, we're pretty much set; we all now know the Zune inside and out. But how it interacts with the software, the marketplace, etc. -- that's where the magic happens. Or doesn't. We really wanted to give the Zune the benefit of the doubt. We hoped installing the Zune software and getting our player running would be as seamless and painless as getting iTunes and an iPod running on your machine, since that is, after all, what it's up against. Unfortunately, the reality of our experience with the first version of the Zune software this afternoon is much like that of many version 1 software experiences. It sucks. Read on to see what happened.

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